Refund Policy

1. Our 7-Day Money-Back Guarantee

This guarantee applies to purchases made directly through the FRPB website or the FRPB checkout. Because FRPB delivers digitally-activated software licences instantly, the guarantee is structured around the licence-activation state, as set out below. Purchases made through third-party app stores or resellers are governed by that store’s or reseller’s refund policy, not ours.

2. 6-Month Plans

For 6-month (one-time) plans:

• You may request a refund within seven (7) days of the date of purchase if you have not used the plan beyond a brief trial.
• If your plan is cancelled within the refund window and no significant recovery work has been performed, we will refund the amount you paid for that term, excluding any taxes we were required to collect.
• Refunds are processed to the original payment method. Depending on your bank or payment provider, the refund may appear on your statement within a few business days.
• After the seven-day window, 6-month plans are not eligible for a refund. Because 6-month plans are one-time purchases and do not renew, no further charges are made when the term ends.

3. Lifetime License

Lifetime licences are non-refundable once the license key has been activated or the Software has been downloaded and used.

• If you purchased a lifetime licence but have notactivated the key or used the Software, you may request a refund within seven (7) days of purchase.
• Once a lifetime key has been activated on any device, or the Software has been used in any way, the purchase is considered final and is not eligible for a refund.
• This policy reflects the nature of a lifetime licence — once delivered and used, the value has been consumed.

4. Ineligible Refund Scenarios

The following requests are not eligible for a refund:

• Change of mind after successful activation — where the license key has already been activated on a device.
• Requests made after the 7-day window — any request submitted more than seven (7) days after the purchase date.
• Expired licences — a licence whose term has already lapsed.
• Unauthorized or fraudulent chargebacks — initiating a bank or card chargeback instead of using this process, or any fraudulent or abusive refund attempt (for example, repeated refunds for the same plan).
• Licences purchased outside official frpb.in channels — purchases made through third-party resellers, app stores or unauthorised sellers.

5. Payment Errors and Duplicate Charges

If you were charged more than once for the same purchase, or charged for a plan you did not receive, please contact us immediately and we will work to correct the error, including issuing a refund where appropriate. These cases are handled outside the 7-day guarantee and are always reviewed in good faith.

6. Technical Issues Not Resolved

If you purchased a plan and the Software does not function as described in our documentation, and we have been unable to resolve the issue within a reasonable time after you contacted support, we may, at our discretion, offer a refund or a replacement plan. This is not guaranteed and will be assessed case by case.

7. How to Submit a Refund Request

Refund requests may be submitted either through your account dashboard or directly by email. To request a refund:

1. Via the Dashboard — sign in and open the relevant licence, or
2. Via email — write to support@frpb.in with the subject line “Refund Request”.

Please include:

• Your FRPB account email address.
• The order ID or payment transaction ID.
• The plan you purchased and the date of purchase.
• A brief explanation of why you are requesting a refund.

We will review your request and respond by email within a reasonable time. If your request is approved, the refund will be issued to your original payment method.

8. Licence Deactivation on Refund

Approval of a refund immediately deactivates the associated license key and any device activations bound to it. Once deactivated, the licence can no longer be used to run the Software, and the deactivated key may not be reused, reactivated or transferred.

9. Refund Processing Time

Once a refund is approved, it is typically processed within five (5) to seven (7) business days. The actual time for the funds to appear in your account depends on your bank or payment provider.

10. Changes to This Policy

We may update this Refund Policy from time to time. If we make a material change, we will notify you by email or a notice on our website. The “Last updated” date at the top reflects the latest revision.

11. Contact Us

Questions about refunds or this policy: